Last modified: November 2025
Thank you for supporting The Game Warden Channel! Please read this policy carefully before placing a merchandise order. By placing an order, you acknowledge that you understand and agree to this policy and The Game Warden Channel’s Terms of Use, which this policy is part of.
This policy applies to all products sold or promoted under The Game Warden Channel or by Engel Entertainment, Inc. (“we,” “our,” or “us”), including through our official website, YouTube Shopping, Amazon Storefront, Facebook Shop, or other authorized vendors.
Except for defective or damaged items, all sales are final, non-refundable, and non-returnable. We do not accept returns or provide cancellations or refunds for any reasons. If you initiate a chargeback contrary to this policy, we may contest the chargeback and restrict your ability to make future purchases.
All items are sold “as is” to the fullest extent permitted by applicable law, except as provided herein.
We stand behind the quality of our products. However, if your item arrives defective or damaged, we may, in our sole discretion, allow you to exchange it for the same item (or a substantially similar item if the original is out of stock), subject to your compliance with this policy. Please know that it is our right to refuse or limit exchanges for any reason.
To be eligible for an exchange, you must first:
No exchanges are permitted for:
All shipping costs are your responsibility, including the shipping fees and any return shipping costs (if we request an item be returned); however, if we confirm that your item is defective or damaged and we request its return, we will either provide a prepaid return label, or reimburse reasonable return shipping costs, as we determine.
Please note that we are not responsible for packages that are lost, stolen, or delayed in transit. If this occurs, you may need to file a claim directly with the carrier.
International Orders: for orders shipped beyond the United States, you are responsible for all duties, taxes, and customs fees. These charges are non-refundable.
You are responsible for sales tax, use tax, or other applicable tax on your order. The amount of the tax will be listed as a separate line item before you complete your purchase.
You must ensure that your shipping address and contact information are correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses. If your package is returned to us as “undeliverable” we may, in our sole discretion, offer reshipment at your expense.
We aim to process and ship orders within 7–14 business days (i.e., Monday through Friday, excluding holidays) from the date of purchase, although this estimation is subject to market and other business conditions.
Processing times may be longer during high-volume periods (e.g., pre-orders, limited releases, new drops, holidays, special promotions, or pre-orders).
Shipping time after dispatch depends on the carrier and destination, and may exceed our 7–14 business day processing window estimate.
If we become aware of a significant delay in processing or shipping your order, we will use reasonable efforts to update the estimated timeline or notify you via email or provide an order status update.
We sometimes offer products and recommendations through third-party platforms, affiliate links, and commission-based storefronts, such as:
If you purchase merchandise through a third-party platform or storefront, your purchase will be subject to that platform’s own terms, conditions, and return policies, none of which is in our control. Therefore, for these types of orders, we are not responsible for fulfillment errors, shipping delays, quality issues, customer service responses, or returns or refunds. Your recourse for such orders will be handled by the applicable third party’s customer support and policies.
No Direct Returns to Us for Third-Party Purchases:
For items purchased through such platforms, do not send returns directly to us unless we explicitly instruct you in writing. You must follow the return, exchange, or complaint procedure provided by the platform or seller from which you purchased the item.
Affiliate & Commission Disclosures:
We may earn a commission or other compensation when you click a link on a third-party site (e.g., Amazon) and make a purchase from a storefront or collection associated with us on a platform (e.g., YouTube, Amazon, or other partners). This does not change the price you pay, but it helps support our show and related content.
We may update or modify this policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Changes will apply to purchases made after the revised policy is posted.
If you have any questions about this policy or the matters addressed herein, please contact us at Info@EngelEntertainment.com.
Last updated: November 4, 2025